Welcome to Opal Vintage Co. – your home for a wide selection of carefully curated secondhand vintage finds. From home décor and serveware to art, ephemera, books, games, and more, there’s truly something for everyone. Before purchasing, we kindly ask that you review our shop policies to familiarize yourself with our payment and shipping details. Curious about what makes our pieces special, their quality, or how we set prices? Visit our Vintage Value page to learn more. Let’s begin…
What types of payment are accepted?
Payments are handled through Stripe, which allows for the use of most major credit and debit cards, or through Cash App.
Where do you ship to?
Currently, we are only shipping within the Continental United States.
How much does shipping cost?
Shipping cost is a flat rate of $9.00 per order. Packages are shipped out between 3-7 days after order is received.
Do you offer shipping insurance and/or tracking?
Tracking numbers are provided with every purchase and will be sent to your email once your package ships. Insurance is only included for orders over $100 and will be an additional $1 per $100 value.
Do you offer local pickup?
Yes, local pickup is available in Baton Rouge, Louisiana for those who reside within a 50 mile radius. When checking out enter your shipping address, if your zip code is within the designated pickup parameters you will see the option to select “Local Pickup”. If selected, you can then enter two (2) preferred pickup days and times. These will give us a general idea of what works best for you. Once your order is submitted we will coordinate via email to confirm availability and determine a specific day and time.
How to claim and purchase items?
As these are vintage items, in most cases there is only one (1) available of each item. See something you like, don’t wait too long. It could be here today and gone tomorrow. Shop the store, add all the items you want to your cart and proceed to checkout. Follow the on-screen steps to complete your order.
Do you offer returns and/or refunds?
All items are sold as-is, we do not accept returns or offer refunds. All sales are FINAL. The only exclusion is if an order arrives damaged. In which case, we will work with you to come up with a solution based on the damage. See section below on submitting claims.
Do you offer order cancellations?
Orders cannot be cancelled once they have been placed. All sales are considered final. However, we understand that unexpected situations can arise. If you need to request a cancellation due to extenuating circumstances, please reach out to us as soon as possible. While we cannot guarantee approval, we will review requests on a case-by-case basis.
What if my package is lost or damaged?
We are not responsible for packages lost in transit and claims must be filed by you through the delivery carrier. We do our best to securely wrap all items when shipping to prevent damage but we understand things can happen. If your order arrives damaged please keep all shipping materials and thoroughly document the package and its contents as this will be needed to file a claim. Depending on which carrier was used for shipment (UPS or USPS) and the value of the content we can discuss next steps on filing a claim and/or issuing a refund. Please contact us immediately to start the process. Requests must be received within 7 days of delivery, otherwise we cannot assist.
Can you help me find specific pieces?
On the hunt for a specific piece or maybe you want to curate a gift or whole lot of gifts for someone special – let us know. We can’t make any guarantees that we can find the specific items, or how quickly we may be able to find them. But the vintage community is an amazing space, and we see tons of amazing pieces made available everyday by fellow sellers. So it’s very possible that special piece you’re looking for is out there, and we’re happy to help you find it. Send us a message using our online form to tell us more.
I have questions….
Have questions about an item or our shop policies? Want to discuss special bundles or special requests? Reach out to us anytime using our online contact form.